White House | Black Market Return Policy
Merchandise returns and exchanges will be accepted (excluding “final sale” items and gift boxes) within 60 days of the date of purchase. Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system. Customer identification may be required. Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If your original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return. Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective. Merchandise purchased in an outlet store must be returned to an outlet. Purchases must be returned in the country of original purchase. We are unable to accept the return of product purchased online via BorderFree.
Telephone and On-Line Purchases
Merchandise purchased via PayPal may not be returned in stores but must be returned via mail using the return shipping label provided. If you do not have your shipping label, please contact Customer Service.
Bring It to a Boutique
If you prefer to return or to exchange your purchase in one of our boutiques, our sales associates will be happy to help you with your return or exchange at any of our U.S. White House | Black Market boutiques (excluding outlets).
Click here to find the boutique or outlet nearest you.
Make a Return by Mail
If you prefer to send your return by mail, please affix the Prepaid Return Shipping Label that we provided, along with your invoice, to the box and drop off your package in the U.S. mail. Please note that when we receive your return, we'll deduct $7.00 USD from your refund for handling fees. If you prefer to use the carrier of your choice and create your own label, we recommend using a traceable and insured form of delivery.
Please ship returns to:White House | Black Market Returns Department
1020 Barrow Industrial Parkway
Winder, GA 30680
Need A Different Size or Color?
If you need to exchange an item for a different SIZE OR COLOR within 60 days of purchase, simply circle the item(s) on your packing slip that you wish to exchange and indicate the size/color you prefer. Merchandise sent to us for exchange must be unworn and unwashed or defective. Your new merchandise will be shipped out as soon as the return is received. Or, if you prefer to have your items shipped prior to the return arriving in the warehouse, you may call 877.948.2525 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.
Prefer A Different Item?
If you wish to exchange an item for a different item within 60 days of purchase, you may call 877.948.2525 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.
Returned Check Policy
A service charge of $25 or the maximum permitted by law will be assessed for NSF checks. The amount of the check and service charge may be collected via electronic debit or bank draft drawn from your account.
Price Adjustment Policy
We will adjust the price of an item on a one-time basis if price decreases within 10 days of original purchase if you present your original receipt in store for an in store purchase. Online or catalog purchases are not eligible for price adjustment in our stores.
Merchandise marked “final sale” is sold “as is” and may not be returned or exchanged and is not eligible for price adjustment.
If for any reason, you are dissatisfied with your purchase within 60 days of your original purchase, please contact our Customer Service at 877.948-2525 or email@example.com in order to obtain a Return Authorization Number, which is required in order to process your return. Our Customer Service will provide you with detailed instructions regarding how to return your purchase. If you return any item(s), our e-commerce partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item(s) in the same currency and at the same exchange rate as your original purchase. Please note that you will be responsible for return shipping costs.
At this time, orders placed via whitehouseblackmarket.com or by telephone and shipped outside of the U.S. cannot be returned or exchanged in our boutiques or outlets.
For more information regarding international orders and our e-commerce partner, Borderfree, please read our International FAQ.
Please don't hesitate to contact us with any questions. We're just a phone call or email away. USA: 1.877.948.2525, firstname.lastname@example.org. International: 1+ 877.948.2525, email@example.com.