WHBM Gift Card Terms & Conditions
LAST UPDATED: November 20, 2019
These Gift Card Terms ("Terms") apply to all White House Black Market® ("WHBM") Gift Cards and eGift Cards, regardless of purchase location. PLEASE READ THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR PURCHASE, POSSESSION OR USE OF OUR GIFT CARDS. SECTION 1(I) OF THESE TERMS REQUIRE YOU ARBITRATE ANY DISPUTES YOU HAVE WITH US AND YOU WAIVE THE ABILITY TO BRING CLAIMS AGAINST US IN A CLASS ACTION FORMAT; HOWEVER, E-GIFT CARD DISPUTES ARE EXCLUDED FROM THE ARBITRATION REQUIREMENT AND ARE GOVERNED BY SECTION 2(k) BELOW
Table of Contents
1. General Terms Applicable to Gift Cards and eGift Cards
- Terms of Sale
- Lost or Stolen Gift Cards or eGift Cards
- Additional Terms Only Applicable to Canadian WHBM Gift Cards
- Limitation of Liability
- Choice of Law and Dispute Resolution for Gift Cards
- Entire Agreement
2. Additional eGift Card Agreement
- CashStar Website General Terms
- Our Policies
- Risk of Loss
- WHBM eGift Card Customer Service
- Payment Methods
- Delivery Information and Requirements for eGift Card Purchasers
- Reasons for Failed Delivery
- Personalized Messaging
- Uploaded Images
- Dispute Resolution for eGift Cards
1. General Terms Applicable to Gift Cards and eGift Cards
A. Terms of Sale
Special offers, coupons, WHBM Rewards & other discounts do not apply to the purchase of WHBM Gift Cards or eGift Cards. WHBM Gift Cards and eGift Cards do not expire and have no fees. Gift Cards and eGift Cards are not reloadable; therefore, we cannot add value back onto your Gift Card or eGift Card for any reason.
The maximum Gift Card or eGift Card denomination available for purchase is five hundred dollars ($500.00) and total Gift Card or eGift Card purchases for any customer may not exceed five thousand dollars ($5,000.00) in one calendar day or ten thousand dollars ($10,000.00) in any seven (7) day period. WHBM has the right to refuse any sale of a Gift Card or an eGift Card for any reason and to cooperate with law enforcement. You may not use a Gift Card or an eGift Card to purchase other Gift Cards or eGift Cards.
Your Gift Card or eGift Card number may be deactivated if issued, procured or used fraudulently. We reserve the right to cancel or suspend transactions or to restrict future transactions at any time for any reason. Gift Cards and eGift Cards shall be void if reloaded, resold, or transferred for value, except to the extent required by law. Unused eGift Cards may not be transferred.
WHBM Gift Cards are FINAL SALE and cannot be returned for any reason.
WHBM eGift Cards cannot be returned or cancelled after receipt. Purchasers who wish to cancel an eGift Card order purchased prior to its delivery to a recipient should contact CashStar Customer Support at (844) 455-2382 prior to the delivery date selected during the purchase process.
WHBM Gift Cards and eGift Cards may be redeemed for your merchandise purchase at any WHBM boutique located in the United States, including WHBM Outlets ("Stores"), online (for U.S. orders only) at whitehouseblackmarket.com, or for phone transactions at (877) 948-2525. Except where required by law, Gift Cards are not redeemable for cash; eGift Cards are redeemable for cash when the balance is less than $10.
To redeem in-Store or via telephone provide your Gift Card or your eGift Card number and PIN to the Store sales associate. To redeem online, enter the Gift Card and PIN found on the back of your Gift Card or eGift Card number and PIN included in your eGift Card email.
When you make a merchandise purchase with your WHBM Gift Card or eGift Card, the amount of your purchase plus any shipping/handling fees and sales tax, if applicable, will be automatically deducted from your available balance. Purchases will be deducted from the amount of the Gift Card or eGift Card until the value reaches zero. You may check your Gift Card or eGift Card balance online at whitehouseblackmarket.com or by calling Customer Service at (877) 948-2525.
Any merchandise purchased in-Store or online with a WHBM Gift Card or eGift Card is subject to the applicable WHBM Return Policy available at whitehouseblackmarket.com. If you return any merchandise purchased using a WHBM Gift Card or eGift Card, any refund will be issued in the form of a WHBM merchandise return card.
D. Lost or Stolen Gift Cards or eGift Cards
Please safeguard your WHBM Gift Card or eGift Card number and PIN. The recipient assumes all risk of loss and is responsible for its loss, damage or theft. If you provide proper proof of purchase, we will cancel your current card and transfer any remaining balance to a replacement card. Replacement cards will only be issued for the dollar amount remaining on the Gift Card or eGift Card at the time you report it lost or stolen.
For lost, damaged or stolen WHBM Gift Cards, please contact WHBM Customer Service immediately at (877) 948-2525. Your WHBM Gift Card number and PIN are required for all inquiries.
For lost or stolen WHBM eGift Cards, please contact CashStar Customer Support immediately at (844) 455-2382. WHBM eGift Cards will not be replaced if lost or stolen without the purchaser's confirmation email as proof of purchase.
E. Additional Terms Only Applicable to Canadian WHBM Gift Cards
WHBM Gift Cards issued in Canada must be presented at the time of redemption and may be only redeemed for merchandise in White House Black Market boutiques and outlets located in Canada. Available balance can be checked in Canadian stores or by calling (877) 948-2525. You may not add value back onto your Canadian-issued WHBM Gift Card or redeem it for cash, except as required by law. Each White House Black Market Gift Card issued in Canada is issued by CHICOS FAS CANADA, CO.
The waiver of any provision of these Terms or the additional Agreement below (applicable to eGift Cards) shall not be considered a waiver of any other provision or of WHBM's and/or CashStar's right to require strict observance of each of the terms herein. If any provision of these Terms and if applicable, the Agreement, is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. WHBM reserves the right to update these Terms at any time.
You agree to defend, indemnify and hold CashStar and WHBM, as applicable, and their Affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of any WHBM Gift Card and the WHBM websites, or any eGift Card and the CashStar Site, if applicable and/or your breach of any representation, warranty, or other provision of these Terms, including the Agreement below.
H. Limitation of Liability
WHBM AND ITS AFFILIATES WITH RESPECT TO GIFT CARDS, AND WHBM AND CASHSTAR AND THEIR AFFILIATES WITH RESPECT TO EGIFT CARDS, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN EGIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND CASHSTAR AND ITS AFFILIATES SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH EGIFT CARD; WHBM AND ITS AFFILIATES BEAR NO LIABILITY. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
J. Entire Agreement
2. Additional eGift Card Agreement
A. CashStar Website General Terms
WHBM eGift Cards may be purchased via the CashStar Site located at whitehouseblackmarket.cashstar.com. Please review the following terms and conditions of use, which govern your use of the CashStar Site (the "Agreement") and together with the Terms, govern your use of WHBM eGift Cards. Your use of the CashStar Site constitutes your agreement to follow and be bound by the terms of the Terms, including this Agreement, which may be updated or modified at any time without prior notice. For this reason, please review the Terms, including this Agreement, whenever you use the CashStar Site. If you do not agree to these terms, please do not use the CashStar Site. As used in this Agreement, the term "we" "us" or "our" means (i) Chico's Distribution Services, LLC, a Florida limited liability company, doing business as White House Black Market, WHBM Outlets, and whitehouseblackmarket.com, ("WHBM") and (ii) CashStar, Inc., a Delaware corporation ("CashStar"). The term "you" or "your" means the purchaser and/or recipient of a WHBM eGift Card. The term "Affiliates" means any parent company and any subsidiary or related company of WHBM or CashStar, as applicable.
WHBM eGift Cards are issued by and represent an obligation of WHBM and are distributed by CashStar.
By visiting whitehouseblackmarket.cashstar.com, you agree that the laws of the State of Florida, without regard to principles of conflict of laws, will govern the Terms, including this Agreement. WHBM and CashStar reserve the right to change this Agreement from time to time in their discretion.
B. Our Policies
C. Risk of Loss
Ownership and risk of loss of eGift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen eGift Cards. If you have any questions, please see the FAQs on the CashStar Site.
D. WHBM eGift Card Customer Service
If you need assistance with any aspect of your purchase, ownership, or use of your eGift Card, please contact CashStar Customer Support. Please refer to your order number or be ready to supply your email address.
E. Payment Methods
WHBM eGift Cards may be purchased using a valid VISA, MasterCard, Discover, American Express card or Diner's Club card.
F. Delivery Information and Requirements for eGift Card Purchasers
All orders of eGift Cards are subject to a process that compares purchaser information provided on the CashStar Site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your eGift Card order may be delayed until it can be corrected; or cancelled if it cannot be reconciled. If the date on which you want an eGift Card delivered has passed and you have not received confirmation that the eGift Card was sent, please contact CashStar Customer Support at (844) 455-2382.
We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact CashStar Customer Support if you suspect the recipient did not receive their eGift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.
G. Reasons for Failed Delivery
eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
- Spam filter blocked email or routed it to a bulk/spam folder
- Recipient's firewall blocked the email
- Email inbox is over size limit
- Invalid email address
If a spam filter is blocking email@example.com emails from getting to an inbox, the email options will need to be modified so that WHBM and CashStar emails are not considered spam. If you need further assistance, contact CashStar Customer Support. Please refer to your order number or be ready to supply your email address.
H. Personalized Messaging
If you wish to add a personal message to an eGift Card, simply type your message in the Message field during the purchase process.
Personal messages are limited in length to the space provided on the eGift Card. For Gift Cards, you may enter a gift message by selecting. There is no additional charge to include a personalized message. If we find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.
I. Uploaded Images
You may upload your own image for display on an eGift Card. This feature is not currently available for physical Gift Cards. There is no additional charge to include your own image. We reserve the right to replace inappropriate, offensive, or otherwise objectionable images or that infringe upon trademark or copyright law. The following image will appear as a replacement image:
The materials on the CashStar Site are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. We expressly disclaim any duty to update or revise the materials on the CashStar Site, although such materials may be modified at any time without notice. Your use of the CashStar Site is at your sole risk and you assume full responsibility for any costs associated with your use of the CashStar Site. We shall not be liable for any damages of any kind related to your use of the CashStar Site.
K. Dispute Resolution for eGift Cards
Mindful of the high cost of litigation, not only in dollars but also in time and energy, you and we agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the CashStar Site, an eGift Card, or the breach, enforcement, interpretation, or validity of these Terms (including this Agreement) or any part of it applicable to eGift Cards ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party(s) (by first class or registered mail) describing the facts and circumstances (including any relevant documentation and if notice is sent by you it shall include your current mailing address for Notice purposes) of the Dispute, and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent to:
(1) WHBM at: WHBM Legal Department
11215 Metro Parkway
Fort Myers, FL 33966
Attn: General Counsel
25 Pearl Street
Portland, ME 04101
(2) you at: your last-used billing address and/or the email address in your online profile; or for any responses to a notice sent by you, to your address included in such notice.
You and we agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party. Thereafter, you and we agree that any litigation permitted to be initiated for any Dispute shall be brought and resolved exclusively by the state and/or federal courts of the State of Florida located in Lee County, or any U.S. District Court for the Middle District of Florida and you and we consent to the exclusive personal jurisdiction and venue of such courts for such matters. Notwithstanding the foregoing, either of us may bring a qualifying Dispute (but not Excluded Disputes) in any small claims court of competent jurisdiction after the dispute resolution procedure described above has been completed.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR AS AN ASSOCIATION. Disputes will be litigated only on an individual basis and will not be joined or consolidated with any other proceedings that involve any claim or controversy of any other party, except in the event that substantially similar claims by the same or related counsel as to your claims are filed at or around the same time as your claim, you agree that your claim may be temporarily stayed, phased, or consolidated with such substantially similar claims to allow the courts to establish efficient and fair adjudication procedures with respect to all such claims. There shall be no right or authority for any Dispute to be litigated on a class action basis or on any basis involving Disputes brought in a purported representative capacity on behalf of the general public, or, except as set forth above, other persons or entities similarly situated.
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